Our return policy

If products are defective or damaged upon arrival, we will offer a full refund, exchange or credit note, as well as a refund of the shipping costs. Unfortunately, we cannot take responsibility for the loss of a returned package or for any import duties or taxes that may be charged. For safe and fast delivery, we recommend returning a package via a reputable, trackable courier service.t.

Return conditions

Items must be returned within 14 days of purchase. We take shipping delays into account, please contact us if you suspect delivery may take longer than usual. Items must be unused with the labels still attached, they must not be contaminated by make-up and must not have a perfume smell so keep this in mind when trying on purchases..


We do not offer refunds on sale items, but we will do our best to accommodate sizing changes. You will be refunded via your original payment method

Environmental costs returnsn

We want you to be happy with your MukaCariza purchase, so if you're not happy we offer to help with the return. However, we do not support or encourage the practice of making inconsiderate purchases with the intention of returning. We ask that you remember that the return process involves environmental costs on our planet. Please note that all packaging returned with your order must be recycled or discarded.

Returned products must be dry cleaned and/or ironed with chemicals, water and energy upon receipt. The transport of your return products requires additional unnecessary CO2 emissions.